FAQs

Account

Do I need to register to place an order?

No, you do not need to register to place an order.

How do I register an account?

Click Here to register an account.

How do I reset my password or change account information?

Click Here to change your password or login to your account dashboard to change your account information.

 

Orders

What payment methods do you accept?

We accept VISA and MasterCard payments online.

Can I cancel my order?

You can cancel or change your order once your package has not shipped out of our warehouse. Please contact Customer Care 1-868-877-1010 to make these changes.

How do I return my order?

You can return your online purchase at any of our Store Locations within 30 days of purchase. You will need to have a copy of your invoice and photo ID.

How long does it take to refund my credit card?

It takes 48 - 72 business hours for your card to be refunded.

 

Shipping

What shipping methods do you offer?

Free in-store pickup is available when you select Click & Collect at checkout.  Or you can ship via TT POST couriers for an additional charge of $30.

When can I expect my order?

All orders are delivered within 2-4 business days. We will contact you when your order is ready to pick up at your Click & Collect location.

Do you ship overseas?

No. We only ship within Trinidad and Tobago.

Can someone else collect my order on my behalf?

Yes. They will need a letter of authorization and photo ID.

 

Careers

How do I apply for employment opportunities?

You can apply for positions via our Careers page. Your resume will be kept on file for 6 months after application. You can also email your resume to careers@excellentstorestt.com   or drop off your application at our head office at 26-28 Gaston Street, Chaguanas.

Will you contact me regarding the status of my application?

Unfortunately we are unable to contact applicants with specific feedback on their applications.